computer issue tracking resources?

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February 14, 2005 - 3:45pm
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Jason Maddox
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Joined: Feb 8 2005 - 10:47
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computer issue tracking resources?

Does anybody have know of any recommended computer issue tracking resources?
The only one that I am aware of is "http://www.adminitrack.com/"

Thanks,
Jason Maddox
LifeLine Technology Services

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February 14, 2005 - 6:09pm
Dr. Webster
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We use Bridgehead's Helpline

We use Bridgehead's Helpline software at work, but that may be overkill for your use--we typically enter over 1,000 incidents per day and have over 100 individual ticket queues. It is also network-intensive and requires a dedicated server.

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February 14, 2005 - 11:14pm
(Reply to #2)
bobotech
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http://www.kaseya.com/feature/

We use Kaseya at work. I love it and it works qutie well. We only manage around 100 machines in the lab I used to work at and it was perfect for our use. It would work fine for bigger enviroments as well though.

http://www.kaseya.com/feature

http://www.kaseya.com/

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